Delivery & Return Policy

Shipping, Delivery & Collection Information

There is an option for free collection. We offer free delivery on orders over £60 for mainland UK and over £1,000 for the rest of the UK. LA Pro Ltd. reserves the right to charge any additional amounts if the delivery is being made to such areas that incur a surcharge. We do not deliver outside the UK.

Delivery Time: You can choose the delivery option you require during the shipping part of the ordering process. The options are “Customer to Collect/Arrange Collection” or “Delivery”, for the UK. Please note that any mention of days refers to working days, so they exclude weekends and Bank Holidays. We may offer a Next day service for delivery for orders that have been placed before 8am Mon-Fri.  

LA Pro Ltd. does not send goods out on Saturday or Sunday however we may offer collections on these days with prior approval. All deliveries are subject to our stock availability. The cut off time to process an overnight order is 8:00 am GMT and goods are usually despatched within 48 hours after receiving the order.

All orders are processed & despatched from our warehouse in London.

Shipping Address: It is the customer’s responsibility to give the correct billing and shipping address, along with telephone contact details where they are reachable during working hours. Any additional cost incurred because of incorrectly addressed deliveries, or failed attempts, not due to a LA Pro Ltd. error, will incur charges to the customer.

Items not received: Please contact us if you have not received your order within 5 days from when the order was placed otherwise we will not be held responsible.

Shortages and Damages: Please see our returns & replacements policy below.

Returns & Replacements

We do not accept returns of non-faulty items.

We do not accept returns on Smoking and E-cigarette items.

We operate a 5% margin for broken or faulty goods.

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver or when collected.

Goods do not come with any warranty or guarantee whatsoever other than implied by law for business to business sales.

We despatch orders by the pallet or boxes for smaller deliveries. If there are any signs of damage to the wrapping or pallet itself, please notify us immediately on 020 3952 9599 and note this on the delivery manifest. If the order is below £500 + VAT and not sent on a pallet, we do not take any responsibility for damges or issues with any products inclduing liquids, glass etc.

It is your responsibility to ask if you require the goods to be insured once they leave our warehouse with our chosen carrier. We do not insure the goods as standard, this is something that should be discussed prior to placing the order as we can get a quote for the insurance premium to cover the value of the goods for you. Any external signs of damage caused in transit must be noted on the delivery note and reported to customer services immediately. If you suspect significant damage has been caused, do not accept the delivery.

Any shortages or damages, above 5%, must be reported to our customer service team within 72 hours. All claims shall be deemed to be waived and absolutely barred if they fall outside this timescale.

Any orders that are cancelled or have a part or full refund requested will incur an administration/picking/packing charge of 10% of the value of the order plus any charges incurred for delivery. Any deposits paid are also non-refundable.

Damaged and faulty items must be returned to us for inspection at your own cost. You are responsible for the handling and shipping of the contents of your return.

On receipt of any returned goods that are claimed to be damaged, we will inspect the products and determine if any liability can be accepted and let you know the outcome.

Liability will never exceed the value of the goods.

We will not accept returns for goods that have been opened and are not in the original packaging.

Payment, Pricing & Promotions

Ordering: Please note that all transactions will be carried out in Pounds Sterling (GBP). Once you have placed your order, confirmation will be sent. It is the customers responsibility to add their VAT registration number (where applicable), and that they are legally entitled to use said registration number.

Payment: All our card payments are provided by Stripe & Paypal, allowing you to pay by all major credit and debit cards. After completing our checkout process you will be directed to Stripe & Paypal’s secure page to complete the payment. You will receive a payment confirmation email & order confirmation email from LA Pro Ltd..

Payment methods:Any payment made by most credit/debit card will incur additional charges for using said credit/debit card. All advertised prices are including VAT unless otherwise stated, which is broken down and will be charged at during the payment process.

LA Pro Ltd. will not be responsible for any customs duties or import charges in the destination country.

LA Pro Ltd. will not be held responsible for pricing errors due to software mal-functions, or human error. All orders are on a first come first served basis, and we reserve the right to decline orders for suspect, fraudulent or high value purchases.

Orders received by us are processed immediately, therefore it is not possible to cancel or amend an order once you have placed it. Any changes or cancellations will incur an administration charge of 10% and any deposits paid are non-refundable if an order is cancelled.

Our details & Registrations
The full name of our company is LA Pro Ltd. We are registered in England & Wales under registration number 12325544.

Our registered address is:

Postal Address:

LA PRO LTD,
34 London Road,
Enfield, London, EN2 6EF

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